ORDERING / SHIPPING FAQ - BUY SCOTCH WHISKY & CIGARS ONLINE
Robert Graham Limited are completely
dedicated to your total satisfaction. If you have any suggestions or comments
please email us at sales@whisky-cigars.com.
Our
Head Office Contact details:
Robert Graham Limited
194a Rose Street, Edinburgh, EH4
4AZ United Kingdom
Phone: +44 (0) 131 226 1874
Email: sales@whisky-cigars.com
VAT
Registration Number: 827 0048 46
Making A Purchase
Making a purchase could not be
easier. Just browse our Catalogue and click on "Buy Now" next to any items that
you wish to buy to put them into your shopping cart. After you have finished
making your selection follow the link near the top of the page marked "Basket".
Once here, click on "Checkout" and you will be asked for a few details that we
need to be able to satisfy the order.

We accept all major forms of credit
card payment (. If you are shopping from outside the UK be advised that you will
be charged in £ GBP - your credit card company will convert the transaction to
your own currency. Foreign currency values are provided on our site for
indicative purposes only. The actual amount charged will vary according to your
own banks conversion rate at the time of your order and we suggest you contact
your bank to confirm this rate..
Shipping to a Gift Address
If you want us to ship to an address that is different to the billing
address, although this isn't a problem, PLEASE contact your credit card company
and inform them that you are purchasing a mail order transaction and having it
shipped to a different address. This ensures they will allow us to process the
charge without delay. Thank you.
Credit Card
Security
None of our customers have ever
reported fraudulent use of a credit or debit card as a result of purchases made
with us. Our secure server software encrypts all your personal information
including credit/debit card number, name and address. The encryption
process takes the characters you enter and converts them into bits of code that
are then securely transmitted over the internet.
SHIPPING INFORMATION
Robert Graham Ltd can and do ship
WORLDWIDE! Our packaging methods are extremely secure to ensure that your
goods reach you in optimum condition, if you
have any problems whatsoever, don't forget you are covered by our NO
QUIBBLE GUARANTEE.
ANY UK ORDERS OVER £75.00 WILL BE SHIPPED WITH FREE STANDARD DELIVERY
To find out more information on how much delivery will cost you and how long it
should take for your item to arrive, please refer to the chart below:
UK Despatch Information
Product
|
Standard Delivery
approx. 2-3 working days
|
Special
Delivery
Next Day GUARANTEED
(For orders placed before 2pm and subject to available stocks)
|
Any cigar order
|
£2.99
|
£5.99
|
Whisky 5-20cl
|
£2.99
|
£5.99
|
Whisky 25-50cl
|
£4.99
|
£7.99
|
Whisky 55-70cl
|
£7.99
|
£10.99
|
Whisky 75cl+
|
£7.99
|
£19.99
|
Saturday delivery available for
orders under the weight of 2kg with Royal Mail at £8.99 delivery
cost. (if the weight of your order exceeds the weight of 2kg we will
advise of any additional cost prior to charging your order).
Overseas Despatch Information
To find out more information on how much delivery will cost you and how long it
should take for your item to arrive, please refer to the charge below:
Product
|
Europe
approx. 3-5 working days
|
Rest of the world
5-10 working days
|
Any cigar order
|
£4.99
|
£4.99
|
Whisky 5-20cl
|
£4.99
|
£5.99
|
Whisky 25-50cl
|
£6.99
|
£12.99
|
Whisky 55-70cl
|
£9.99
|
£19.99
|
charge per additional 70cl
|
+£9.99 per bottle
|
+£19.99 per bottle
|
Prices are based on standard bottle shapes/sizes presented in a
lightweight cardboard carton. Unusual or heavier presentation cases may cost
more to deliver,
We will contact you to discuss any increase to
postage charges prior to your order being processed.
Please email sales@whisky-cigars.com for further details/quote.
Choosing Shipping
Options
Please note that UK customers are in
fact able to choose a shipping option whilst shopping at our store simply by
clicking on the required method on the shipping page.
Back Orders
If
your item is not in stock, we will back order for you. You will always be
emailed with the option to cancel your order if you would rather not wait. Any
monies paid for a cancelled item will be refunded to your credit card within 3
working days of your informing us of your wish to cancel the transaction
Tax Charges
Whisky, cigars and other products sold at robertgraham1874.com
are subject to UK taxation.
Online Ordering
Whilst all efforts are made to ensure accuracy of description, specifications
and pricing there may be occasions where errors arise. Should such a situation
occur the company cannot accept your order. In the event of a mistake you will
be contacted with a full explanation and a corrected offer. The information
displayed is considered as an invitation to treat not as a confirmed offer for
sale. The contract is confirmed upon supply of goods
Returns Policy
If you are unhappy with products
purchased which are not faulty, we will happily exchange them if you inform us
within 7 days of receiving the goods. This does not apply if your order was a
special request from outwith our regular product range. The products must be
returned to us in good condition and within its original packaging.
(Unfortunately we cannot refund the delivery charge of unwanted products nor
compensate for return postage)
However, if any products that we send to
you are faulty or damaged we will replace them or reimburse you for the expense,
including the cost of delivery and return postage. If products are faulty or
damaged, we require that you tell us within a reasonable time of receipt of the
products. All refunds and reimbursements will be paid within 30 days of your
notifying us of your wish to return the products and of course receipt of your
products at the store. Any product returned must be adequately packed to avoid
any further damage
Robert Graham Ltd Est
1874
10-14
West Nile Street, Glasgow ,G1 2PP Phone: +44 (0)141 248 7283
194a Rose
Street, Edinburgh, EH2 4AZ - Phone: +44 (0) 131 226 1874
254 Canongate,
Edinburgh, EH8 8AA Phone: +44(0) 131 556 2791
4, Broadwell Parade, London, NW6 3BQ - Phone +44 (0) 207 624 3351