Robert Graham Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@whisky-cigars.com.

Our Head Office Contact details:
Robert Graham Limited
194a Rose Street, Edinburgh, EH4 4AZ United Kingdom
Phone: +44 (0) 131 226 1874
Email: sales@whisky-cigars.com
VAT Registration Number:  827 0048 46

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue and click on "Buy Now" next to any items that you wish to buy to put them into your shopping cart. After you have finished making your selection follow the link near the top of the page marked "Basket".  Once here, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
 

We accept all major forms of credit card payment (. If you are shopping from outside the UK be advised that you will be charged in £ GBP - your credit card company will convert the transaction to your own currency. Foreign currency values are provided on our site for indicative purposes only.  The actual amount charged will vary according to your own banks conversion rate at the time of your order and we suggest you contact your bank to confirm this rate.. 

Shipping to a Gift Address

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Any monies paid for a cancelled item will be refunded to your credit card within 3 working days of your informing us of your wish to cancel the transaction

Tax Charges
Whisky, cigars and other products sold at robertgraham1874.com are subject to UK taxation.

Online Ordering
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur the company cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods

Returns Policy
If you are unhappy with products purchased which are not faulty, we will happily exchange them if you inform us within 7 days of receiving the goods. This does not apply if your order was a special request from outwith our regular product range.  The products must be returned to us in good condition and within its original packaging. (Unfortunately we cannot refund the delivery charge of unwanted products nor compensate for return postage)

However, if any products that we send to you are faulty or damaged we will replace them or reimburse you for the expense, including the cost of delivery and return postage. If products are faulty or damaged, we require that you tell us within a reasonable time of receipt of the products. All refunds and reimbursements will be paid within 30 days of your notifying us of your wish to return the products and of course receipt of your products at the store. Any product returned must be adequately packed to avoid any further damage

Robert Graham Ltd Est 1874
10-14 West Nile Street, Glasgow ,G1 2PP Phone: +44 (0)141 248 7283
194a Rose Street, Edinburgh, EH2 4AZ - Phone: +44 (0) 131 226 1874
254 Canongate, Edinburgh, EH8 8AA Phone: +44(0) 131 556 2791